Timezone Privacy Policy

Timezone India Pte Ltd, trading as Timezone, is committed to respecting the privacy of its customers and of visitors to the timezonegames.com website.

This policy sets out who we are, the kind of information we may collect and hold, and how that information is used to assist you in making informed decisions when using our site and our products and services.


Our Privacy Policy applies to your personal information regardless of the way in which we collect it, for example, whether it is collected via one of our websites when you visit one of our venues when you contact one of our customer service departments or visit one of our social media sites.

By submitting information to us and/or accessing and using our websites or social media platforms you consent to us using and disclosing your personal information in the ways described in this Privacy Policy.

Your personal information

Personal information includes any information or opinion about an identified individual or an individual who is reasonably identifiable regardless of whether the information is true or not. Timezone India Pte Ltd, trading as Timezone, only collects personal information (and sensitive health information) which is necessary for or related to, one or more of its functions or activities.

The types of personal information we collect from you will depend upon the type of interaction that you have with us. The types of personal information that we collect may include:

  • your name, address, email address and telephone details;
  • age and date of birth;
  • health information – if you intend to use one of our venues or services where your health status may be a consideration;
  • whether you are a member of one of our commercial partners with whom we organise discounts or other promotional arrangements for members and customers;
  • your image, if you are photographed at one of our venues; and
  • if you apply for a job in one of our businesses, details about your education, employment history, membership of professional associations, referees and next of kin.

Where we collect sensitive information from you (such as health information or details of memberships of professional associations) we will only do so with your consent.

Your information is kept under the strictest confidence and will not be released to any third parties.

However, we may disclose personal information to appropriate law enforcement agencies when necessary if we suspect that our services are being used for illegal activities, that someone is violating timezonegames.com ™s terms and conditions, or that someone is causing intentional or unintentional injury or interference with timezonegames.com ™s rights or property, other timezonegames.com users or others that could be harmed by such activities.

We may also disclose or access personal information where we believe in good faith that it is required by law.

The information we collect

We may collect personal information from you in a number of ways, including:

  • when you send us an e-mail, “contact us” message or make any other form of written enquiry;
  • via mobile sites, applications, widgets and other mobile interactive features (collectively “Apps”), for example, when you provide feedback via a QR Code App;
  • via our official social media pages that we control, such as the official pages for our various businesses on Facebook, Twitter, LinkedIn and Instagram;
  • when you visit or call one of our venues to ask about our services;
  • when you sign up to use our services, whether online or in-person;
  • when you make a booking at one of our venues;
  • when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we (or one of our agents) conduct;
  • when you sign up to receive our newsletters or marketing material;
  • if your photograph is taken at one of our venues; and
  • when you submit an application for employment with us.

Some of our venues have surveillance cameras which may capture your image on film. We may use this information in respect of the management and security of our venues and it may be provided to law enforcement and government bodies for these purposes.

We may also collect personal information from third parties, for example:

  • your friends via a refer a friend promotion;
  • our commercial partners with whom we organise discounts or other promotional arrangements for members and customers;
  • someone duly authorised to act on your behalf;
  • debit and payment service providers who process transactions on behalf of our various businesses;
  • market research organisations we engage to conduct market research;
  • our official pages on social media platforms and from people with whom you are friends or otherwise connected on social media platforms; and
  • recruiters we have retained and from referees, you have provided in support of a job application.


Our websites use cookies for identification purposes and to allow certain functions on the websites to work such as the online shopping process. A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we pass to your electronic device are anonymous and do not hold information about you and are not capable of revealing your personal identity.

However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser on your electronic device to reject them, or to notify you if they are being used. Rejecting cookies can, however, limit the functionality of our websites and the online shopping process.

Google Analytics

All of our websites use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyse how users use the website. The information generated by the cookie about your use of one of our websites (including your IP address) will be transmitted to and stored by Google on servers in the United States of America.

Google will use this information for the purpose of evaluating your use of our websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can view Google’s privacy policy by visiting their website at www.google.com.

Linked Sites

Our site may contain links to other sites that are not managed by Timezone India Pte Ltd, trading as Timezone. If you are in doubt as to whether a link is to a timezonegames.com site please check the address displayed on your browser bar. If it does not commence with “http://www.timezonegames.com” then you are no longer connected to our site.

Other sites accessible through our web site have their own privacy policies and data collection practices. We cannot accept responsibility for any information you may divulge to non timezonegames.com sites.


Timezone India Pte Ltd, trading as Timezone, seeks to take all reasonable security measures to safeguard against risks of loss, unauthorised access, destruction, use, modification or disclosure to or of any personal information you have disclosed to us.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we take all reasonable steps to ensure its security.

How we use your personal information
Your personal information may be used by us in a number of ways, including:

  • for the purpose requested;
  • to respond to your query or feedback;
  • to process your application for membership of one of our businesses or to use or purchase one of our products or services;
  • to process your order;
  • to promote and market all current and future Timezone India Pte Ltd, trading as Timezone businesses, venues, products and services and to inform you about the products and services of our commercial partners;
  • to process and consider your application for employment;
  • to assist with our internal business processes;
  • for market research purposes and to improve our product and service offering;
  • to administer contests, promotions and surveys;
  • for any other purposes that you would reasonably expect; and
  • to enable us to comply with our obligations under the law.

How we disclose your personal information

We may disclose your personal information in a variety of circumstances including to:

  • Timezone India Pte Ltd, trading as Timezone’s related entities;
  • contractors, agents and suppliers we engage to provide products and/or perform services for us, for example, customer feedback analysts, digital marketing agencies, online shopping cart service providers, photo processing companies and payment processors;
  • commercial partners with whom we have agreed on information sharing arrangements;
  • our professional advisors, such as lawyers and accountants;
  • law enforcement bodies;
  • a purchaser of all or part of Timezone India Pte Ltd, trading as Timezone’s business; and
  • any other person for any other purposes that would be reasonably expected (including if required by law).

When third parties perform services on our behalf, we take reasonable steps to ensure the third party will protect your personal information in accordance with India privacy laws and in a manner consistent with this Privacy Policy. Third parties are required to restrict their use of the personal information to the purpose for which it was provided. We have service providers in countries other than India, but the location of our service providers may change from time to time.

We do not sell your name or other personal information to third parties.

Anonymity and pseudonyms

From time to time, you may be able to visit our venues or websites and deal with us anonymously or by pseudonym. However, we require certain personal information to be able to provide you with the services, products or information you seek. If you do not provide us with certain required information, we may not be able to provide you with access to those services or products or respond to your request or communication.

For example, we may not be able to respond to your enquiry, assess your application, enter you in a promotion, or send you requested information.

Updating personal information

We take reasonable steps to ensure that the personal information we collect and use is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide.

You can update (or request us to update) your personal information at any time. We ask you to keep your information as current as possible so that we may continue to provide you with useful information.

To update your details, please contact us via e-mail from the CONTACT US page of our website.

If you would like to unsubscribe or “opt-out” from receiving any direct marketing material from Timezone India Pte Ltd, trading as Timezone, that option will be available in the relevant communication sent to you. We will respond to your unsubscribe request within a reasonable period of time after your request is made.

How you can access or remove your personal information

You have a right to request access to your personal information held by us. You are also able to request us to remove your details should you wish to “opt-out” in the future. Should you wish to access or remove your details, please contact us via e-mail from the CONTACT US page of our website.

Alternatively, if you have an online account with one of our businesses, you may be able to access the personal information we hold about you via your online account.

If there is a lawful reason for not providing you with access, we will provide you with a written explanation and will inform you of the mechanism to complain about our refusal at that time.

Please note that we will respond to your requests as soon as reasonably practicable and we may charge a reasonable fee for doing so.

Security measures to protect your personal information

Timezone India Pte Ltd, trading as Timezone, takes reasonable steps to maintain the security of your personal information and to prevent the misuse, interference, loss, modification and unauthorised access to or disclosure of your personal information.

We have implemented a variety of electronic and physical security measures to safeguard the privacy of your personal information. These measures include:

  • your information is stored on secured networks consistent with industry standards, and is only accessible by those employees and agents who have special access rights to such systems;
  • our websites use a secure server so that credit card details provided when purchasing tickets or paying for goods, for example, are transmitted via Secure Socket Layer (SSL) technology;
  • industry-standard encryption technologies are used when transferring or receiving sensitive information supplied by users;
  • where your information is in hardcopy form, such documents are stored in secured areas only accessible by those employees and agents with special access rights;
  • our Eftpos terminals for credit card transactions at the retail outlets are PCI Compliant to provide necessary security over credit card data;
  • our IT networks undergo necessary penetration testing to continually identify and remediate potential opportunities for unauthorised data access; and
  • periodic data recon is carried out on our point of sale systems to ensure no credit card details are stored without encryption.
  • We also ensure where possible that our contractors, agents, commercial partners and third-party service providers have the same information security measures in place.

While we strive to protect your personal information, we cannot guarantee or warrant its complete security. No data transmission over the Internet can be guaranteed to be 100% secure. If you have an online account with one of our businesses, your account will be able to be accessed by anyone who knows your login details. You should keep your login details and any other information you use to remember these details, private and secure.

Access by children

As we cannot distinguish the age of people accessing our websites, our Privacy Policy applies to all individuals. If a person under fifteen years of age has provided us with personal information without parental or guardian consent, those details may be removed by contacting us via e-mail from the CONTACT US page of our website.

Changes to our Privacy Policy

From time to time we may need to change this Privacy Policy to reflect our changing business practices and/or changes in the law. We may, therefore, change this Privacy Policy at any time by posting the amended Privacy Policy on our websites or other social media platforms. All personal information collected and held by us will be governed by our most recent Privacy Policy as posted on our websites or other social media platforms.